Job Description

Pharmacy Fulfillment Coordinator/Care Management Support Assistant 2

The Pharmacy Fulfillment Coordinator/Care Management Support Assistant 2 works as a liaison between case managers, doctors, nurses, and patients as they transition on service with One Infusion Pharmacy. Referral coordinators are responsible for coordinating care with external and internal departments to ensure accuracy and completeness of all pertinent clinical, billing, and demographic information in accordance with the policies and procedures of One Infusion Pharmacy, state regulations, and other regulatory entities such as Accreditation Counsel for Home Care (ACHC). The referral coordinator works under the direct supervision of a licensed pharmacist and assists with coordination and delivery of products and services to One Infusion Pharmacy's patients. Patient registration, onboarding, and coordination of care will comprise at least 50% of the daily tasks for the referral coordinator.

Key Responsibilities:

• Performs the following tasks in a correct and timely fashion under the supervision of a pharmacist:
• Coordinates the onboarding of new patients to One Infusion Pharmacy by communicating with case managers, nursing, and the caregivers to get the appropriate information.
• Communicates with patients and/or caregivers and internal dispatch team to schedule deliveries in a timely manner and optimal manner.
• Gathers all necessary medical documentation from providers, nurses, and patients to aid the accurate dispensing of medications by the pharmacist.
• Accurately inputs pertinent clinical and demographic information into the computer system in order to build an electronic medical record.
• Proactively grows and maintains relationships with referral sources and contracted providers serving as a key point of contact.
• Adheres to appropriate safety and quality assurance practices.
• Complies with state and federal laws.
• Assists with product purchasing, inventory, and equipment management as needed.
• Orders the correct drug products from the wholesale company if requested.
• Knowledgeable of various vendors and where to get different supplies, medications, and clean room needs. Verifies the accuracy of product orders received.
• Checks prices against contract and in the schedule of charges. Complies with the One Infusion Pharmacy's formulary.
• Speaks knowledgeably of the scope of services that are available through One Infusion Pharmacy. Understands basic drug terminology and therapies/services provided. Understands other areas of One Infusion Pharmacy and what scope of service the company has to offer.
• Maintains confidentiality of patient and proprietary information.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary One Infusion Pharmacy information.
• Understands and complies with HIPPA.
• Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures.
• Accurately completes incident forms and forwards them to the supervising pharmacist and/or immediate supervisor.
• Assists with the training and supervision of new referral coordinators.
• In all activities, complies with accreditation, legal, regulatory, and safety requirements.
• Participates in on-call responsibilities of the pharmacy department if required.
• May work on advanced projects and committees, participate in performance improvement, complete and monitor quality control, and assist the purchasing coordinator.
• Performs other duties as assigned by direct supervisor, Sr. Pharmacy Director, and/or Clinical Pharmacists

Basic Qualifications:

• 1 year of customer service/account management experience or patient registration/onboarding experience
• Basic level skill and competency with Microsoft Word, Excel, and PowerPoint
• Ability to comprehend medical information and transcribe into an electronic patient chart
• Able to manage and prioritize work so that all job duties and responsibilities are completed in a timely manner
• Consistently strives to maintain the quality and work ethic upheld by the company in conjunction with regulatory agencies
• Demonstrates initiative and can work on tasks autonomously performing all duties with excellence.
• Strong organizational and planning skills as well as the ability to multi-task
• Excellent phone etiquette and de-escalation abilities

Basic Education and/or Experience:

• 1 year of customer service/account management experience or Associate's degree, LPN, or pharmacy tech license (RPhT)
• Demonstrates basic level computer competency and has experience with one or more patient care registration or EMR systems such as Navihealth, Allscripts, etc.

Preferred Qualifications and/or Experience:

• 2+ years of experience as intake coordinator in home infusion settings and/or hospital setting
• Social work or case management experience
• Experience with CPR+ software
• Proven track record of working in fast-paced health care environments
• Bilingual in Spanish and/or Haitian Creole

Scheduled Weekly Hours: 40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

About Us:

About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy, and durable medical equipment services at patients' homes. OneHome's patient-focused model creates one integrated point of accountability that coordinates with physicians, hospitals, and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported, and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.

About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment.

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