Job Description

Job Description

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REQ#: RQ209488 Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defenses mission to keep our country safe and secure.

Seize your opportunity to make a personal impact as a SCITLS Ops Knowledge Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a SCITLS Ops Knowledge Manager supporting USSTRATCOMin Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments

HOW A SCITLS Ops Knowledge Manager WILL MAKE AN IMPACT

• Provides Knowledge Management (KM) support for enterprise Infrastructure documentation and reporting.

• Assists in executing programmatic KM strategy and ensuring the management and sharing of information and knowledge within the organization.

• Operates and maintains the enterprise KM system and is responsible for the storage, retrieval, and sharing of information and knowledge.

• Ensures the Knowledge Management system is utilized, maintained, and updated with lessons learned from Incidents, Problems, and other support functions, in order to successfully build and maintain a knowledge repository that end users and/or various technical personnel can utilize during incident response and troubleshooting.

• Oversees a team of Service Desk agents with the creation and maintenance of the Knowledge Management process.

• Reviews usage and effectiveness of knowledge management system and knowledge articles.

• Updates and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction.

• Creates job aids and SOPs for incident and problem resolution. Develops, delivers, and updates KM related reports and analytics.

WHAT YOULL NEED TO SUCCEED:

• Required Experience: 3+ years of related experience

• Required Certifications: Security+, GFACT, or CCNA

• Ability to Obtain ITIL 4 Foundation ITSM Certification within the first 9 months

• Desired Certifications: ITSM 4 Foundations: ITIL 4 Specialist Create, Deliver, and Support (CDS); or Certified Business Relationship Manager (CBRM); or Lean Six Sigma Green Belt; or HDI Problem Management Professional; or ServiceNow Certified Implementation Specialist - ITSM

• Security Clearance Level: TS. Ability to obtain SCI eligibility.

• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Relocation may be available

• Rest and recharge with paid vacation and holidays

#SCITLS

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ITIL 4 Foundation | PeopleCert - PeopleCert

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $63,750 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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