Office Assistant Job at Pool Scouts, Raleigh, NC

RXpOTWI0Q29kcW5zLzNmOHNXZHhjK3dGSEE9PQ==
  • Pool Scouts
  • Raleigh, NC

Job Description

Office Assistant

Pools Scouts is a growing company and we're looking for an Office Assistant to grow with us! If you are organized, motivated, and enjoy engaging with customers this could be the job for you. Experience with a route based service company is a plus.

This person will be responsible for taking and placing customer calls, with the ability to engage in conversation, listen to customer concerns and sell our services. Ability to communicate professionally through text messaging, email correspondence and live phone calls. This position schedules new and existing services and invoices customers. Data entry skills, email and written skills are essential.

Assist with scheduling customers for recurring pool cleaning service and repairs. The position may also require research skills to troubleshoot customer problems.

General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and scheduling information
  • Set up new customer accounts
  • Keep records of customer interactions and transactions
  • Prepare and email customer work order reports
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Manage and keep up to date accounts receivables.
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

Education and Experience: High school diploma, general education degree or equivalent. Strong computer skills including Google Sheets, MS Office and Excel.

Compensation: $17.00 - $24.00 per hour

Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.

Our pool technicians, or 'Scouts' as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you'll be spending so much time outside!

Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.

Job Tags

Hourly pay, Work at office, Local area,

Similar Jobs

Berkshire Hathaway HomeServices Robert Paul Properties

Office Manager Job at Berkshire Hathaway HomeServices Robert Paul Properties

 ...skill and/or ability required. Create and update databases in Excel or Google Sheets, including generating mailing lists for agents...  ...related experience required (3 to 5 years) Proficiency in Microsoft Office Suite, G-Suite and Canva Knowledge of MLS is a plus... 

Delta Mechanical Inc

Drain and Sewer Technician Job at Delta Mechanical Inc

 ...for relocation and growth. Job Summary Technician for the service division that specializes in drains and sewers. Works on Drain, Waste and Vent. Essential...  ...drain and sewer line issues Perform drain cleaning using cable machines, hydro jetting, and other... 

Palomar Health

Clinical Nurse Specialist Job at Palomar Health

 ...Patient Safety Department, the Department of Nursing, the Medical Staff and Administration to...  ...and federal regulations. Serves as a clinical expert and mentor for staff. Focuses on...  ...Experience: 3 years Clinical Nurse Specialist Experience Required Certification: Not... 

Hospitality Management Corporation

Housekeeper - Over Night Position Job at Hospitality Management Corporation

 ...We are currently searching for an OVER NIGHT Housekeeper for the Travelodge by Wyndham...  ...assigned guest rooms nightly according to hotel standards.* Restock room carts with...  ...and secure assigned pass keys during each shift.* Turn in lost and found items and ensure... 

Bishop & Company, Inc.

Retail Store Manager Job at Bishop & Company, Inc.

 ...Job Description Job Description Retail Store Manager-Honolulu Bishop & Company is seeking a Retail Store Manager to oversee staff and daily operations for a non-profit organization in Honolulu, Hawaii! If youre passionate about giving back to the community and...