Job Description

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

Customer Service Officer - To assist Guests and maintain a safe environment for Guests and Employees.

Responsibilities

• Strategically assigned throughout the facility to deter incidents and remain accessible to guests.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• Provide security for special events, fights, parties, employee events, and tournaments.
• Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests.
• Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees.
• Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption.
• Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT).
• When appropriate, detain and restrain persons that have or are about to commit a crime or present danger.
• When appropriate, eject persons who are in violation of company policies and/or procedures.
• Any other duties that are reasonably assigned by management.

Qualifications

• Previous work experience as a security officer or guard.
• Knowledge of legal guidelines for area security and public safety.
• Excellent surveillance and observation skills.
• Able to interact professionally with guests.
• High School diploma is required.

License Requirements

• Serve Safe Certified.
• Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them.
• Rhode Island Pistol Permit.

Physical/Mental Requirements

• Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Constantly use manual dexterity, following directions, adhere to detail.
• Frequently use eye/hand coordination.

Working Conditions

• Exposed to noise, smoke and odors.
• Environment may be hot, cold, wet, humid, or loud for long periods of time.
• Working with others as well as independently.

What's in it for you

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K)/ Company Match.
• Access Perks and Childcare discounts.

Target Hourly Range

($18.00)

Bally's Tiverton Casino Resort: About | LinkedIn

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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