Job Description

Customer Service Shift Supervisor – Full Time Location: Cosentino's Apple Market, 11501 E 63rd St, Kansas City, MO Position Objective: To assist customers in their shopping experience by leading the Front Office team in a way that not only promotes growth for the company, but also results in a team that delivers the service Cosentino’s customers have come to expect. Reporting Structure: This position formally reports to the Office Manager. Status: Non‑exempt position. Essential Knowledge A liquor license must be obtained prior to the first day of work (if applicable). Completion of ongoing training and development as listed on the Cosentino’s Learning Plan. Non‑Essential Knowledge A high school diploma or equivalent is preferred. Essential Abilities Reaching overhead with both arms, twisting at the waist, and lifting objects with both hands weighing up to 10 lbs. Pushing and pulling grocery items & carts to proper locations, up to 25 lbs. Standing and walking for long periods on tile, asphalt, concrete, or other hard surfaces. Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches. Bending and squatting, at times all the way to floor level. Non‑Essential Abilities Climbing a ladder, possibly up to 5 ft. Key Responsibilities In the absence of the Office Manager and Assistant Office Manager, provide direct supervision of all other members of the Front‑End team in a manner that is operationally effective, yet motivating and respectful. Ensure team members have the information they need to perform their roles (policy or procedure changes, new merchandise information, sale information, etc.). Know and implement Cosentino's Customer Service Standards. Be knowledgeable about the products in the department and the store to accurately and courteously answer customer questions. Able to operate, clean, and maintain all equipment safely and competently. Accurately process all payment types (cash, checks, WIC, food stamps, coupons, and other payment methods). Ensure all POS and cash office systems are running smoothly; contact appropriate services as needed. Meet or exceed productivity standards to produce desired team and individual results. Ensure the front end is always clean and displays a professional overall appearance for customers. Promote a positive overall team atmosphere that includes cooperation, teamwork, high morale, and positive interpersonal interactions and communication. Efficiently and courteously handle all returns, exchanges, and price adjustments. Monitor front‑end activity and recognize when adjustments should be made to accommodate customer needs. Quickly and courteously intervene when a cashier requests assistance with a customer transaction. Act in a cashier role as needed to ensure a friendly, convenient customer experience. Resolve customer complaints in a professional manner and recognize when it is appropriate to involve the store management team. Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines, and safety procedures for the department and the store. Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs. Demonstrate strong verbal and interpersonal skills for positive customer and peer interactions. Demonstrate basic math and reading skills required for the position. Know and promote ads and specials to increase store sales and profits. Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner and work effectively with the Accounting Team when necessary. Support the company by completing additional tasks identified by management, assisting other stores or departments as needed, and gaining new skills. Practice open communication with store management about any issues within the Front‑End team when the Office Manager and Assistant Office Manager are not present. Seniority Level Mid‑Senior Employment Type Full‑time Job Function Other Industries Food and Beverage Services #J-18808-Ljbffr Cosentino's Food Stores

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