Job Description

Job Description

Job Description

The Training Coordinator provides project operations support for a large-scale, customer experience-focused IT modernization engagement. This role ensures that all staff are equipped with the knowledge and skills necessary to adopt new technologies, standardized workflows, and updated operational procedures, enabling consistent, high-quality service delivery nationwide.

• Assist in implementing a comprehensive training strategy aligned with project phases, business process changes, and technology rollouts.
• Collaborate with project leadership, change management, and communications teams to ensure training objectives support overall project goals.
• Help implement training curricula, materials, and resources tailored to diverse user groups.
• Update existing training content to reflect new technologies, standardized workflows, and operational procedures.
• Coordinate and facilitate training sessions, workshops, and e-learning modules across multiple locations and virtual platforms.
• Oversee scheduling, logistics, and assist with delivery of training to ensure timely and effective learning experiences.
• Partner with change management and communications leads to promote training participation and reinforce user adoption strategies.
• Monitor training effectiveness and address gaps in knowledge or skills through targeted interventions.
• Track training participation, completion rates, and learning outcomes.
• Analyze feedback and performance data to continuously improve training programs and report progress to project leadership.

Required Qualifications
• 3+ years of experience in training delivery, preferably in healthcare, technology, or government environments.
• 1+ years of prior work experience in or with the Federal Government.
• 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.
• Excellent facilitation, presentation, and communication skills.
• Strong organizational abilities.
• Ability to quickly adapt and excel in a fast-paced environment.
• Experience working with Microsoft Word, PowerPoint, and Excel.
• Minimum of a Bachelor’s degree in Education, Training & Development, Healthcare Administration, Business Administration, or related field.
• Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Preferred Qualifications
• Master’s degree in Education, Training & Development, Healthcare Administration, Business Administration, or related field.
• Demonstrated experience supporting large-scale change initiatives or technology implementations.
• Understanding of adult learning principles, instructional design, and training technologies.
• Experience in federal healthcare operations and clinical workflows.
• Familiarity with contact center operations and metrics.

Please forward resume with salary expectations to frank.taylor@imc-llc.net

Company Description

Please forward resume with salary expectations to frank.taylor@imc-llc.net

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