System Administrator L2 (MSP) Job at Bowman Williams, Chicago, IL

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  • Bowman Williams
  • Chicago, IL

Job Description

System Administrator L2 (MSP) - Chicago, IL | Hybrid

We’re looking for an System Administrator L2 (MSP) to support MSP clients in the Chicago area. This role blends on-site support with remote help desk responsibilities, giving you the chance to directly engage with end users while also collaborating with Tier 2–3 engineers. If you enjoy problem-solving, building client trust, and growing your technical skills within Microsoft and networking technologies, this could be the perfect fit.

What You’ll Do:

  • Provide Tier 1–2 technical support to on-site and remote users (phone, email, web-based tools).
  • Partner with Tier 2–3 engineers to resolve issues and deliver projects.
  • Support Microsoft technologies (Office, M365, SharePoint, Teams, OneDrive), VOIP, network printing, malware remediation, and more.
  • Work with Wi-Fi access points, Ubiquiti, SonicWall, LAN/WAN, and firewalls.
  • Perform proactive maintenance and recommend new technologies for stronger performance.
  • Accurately document work in ConnectWise and maximize billable activity.

Why You’ll Love Working Here:

  • Salary: $65,000 - 80,000
  • Comprehensive Benefits: Medical, dental, vision, life, disability, AD&D, and 401(k).
  • Collaborative Culture: Work alongside an engaged, supportive team that values your input.
  • Career Longevity: We build careers, not jobs, many team members stay long-term.
  • Flexibility: Hybrid schedule (approx. 35% on-site) with understanding for personal needs.

Job Tags

Work at office,

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