Job Description
Position Title: Project Manager (PM) – Tour Services
Job Type: Full-Time.
Job Location: Bureau of Engraving and Printing, District Currency Facility (DCF),
14th and C Street SW, Washington, D.C. 20228
Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.
At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).
At least one (1) year of computer experience, including use of MS Office Suite applications.
Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.
Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).
Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.
Serve as the primary liaison with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations.
Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
Conduct and oversee guided tours of the BEP currency production floor as needed.
Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.
Coordinate and respond to special requests, VIP visits, and educational groups.
Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).
Maintain compliance with BEP safety, security, privacy, and environmental policies.
Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
Lead the contractor team in maintaining a professional visitor experience , including crowd management, accessibility accommodations, and visitor engagement.
Powered by JazzHR
KPUhTFTFmw
...Role Description : This is a full-time on-site role for an Entry Level Marketing Associate at Starlight512. The Marketing Associate will... ...in Marketing, Public Relations, Sales, or Communications A creative mindset is a plus! Works well in a fast-paced team...
...growth, unlike other single service providers. We are located at 1 S Idaho St Seattle, Washington 98134. Responsibilities The Depot Operations/General Manager is responsible for overseeing the day-to-day operations of the depot, ensuring the safety, efficiency,...
...Nice-to-Have Background in video hosting/streaming (HTML5 Video, Video.js, HLS). Familiarity with embedding CMS content (e.g., WordPress) into Laravel pages via iframes. Experience developing modular Laravel packages and reusable components to build scalable,...
Description: Are you interested in working at a nationally recognized Best Places to Work? Here at Piedmont Heart Institute, we are looking for a BC/BE Non-Invasive Cardiologist for our Piedmont Fayette and Newnan Hospital locations. Interest in Cardiac CT and other ...
...part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and...