Summary Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Description In this individual contributor role, you will own a product portfolio and partner cross‑functionally to strategize and deliver projects and initiatives that drive a world‑class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists. You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams. A successful candidate will be analytical, possess technical and business knowledge, and have a passion for crafting great experiences in a fast‑paced environment. A meticulous self‑starter, proficient in dealing with ambiguity, and able to communicate effectively across team members of varied levels, functional expertise, and technical proficiency. Ability to influence partners, advocate for excellence, exhibit end‑to‑end ownership to support emerging issues and tasks, and deliver high‑quality products on time. Minimum Qualifications 4+ years of Product Management / Product Owner experience. Record of leading sophisticated technical projects with direct ownership of a digital product. Demonstrated ability to communicate effectively and influence at all levels of an organization. BA/BS degree or 8+ years professional experience in a directly relatable role. Preferred Qualifications Experience with User Acceptance Testing (UAT) and standard methodologies. Analytical abilities and capability to influence with data. Solid understanding of and application of AI. Demonstrated ability to communicate effectively and influence at all levels of an organization, whether with a peer or senior/exec level. 7+ years Product Management or Owner experience. Experience with e‑commerce environment, especially in order and support processes, customer contact methodologies, contact center applications and processes. Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall). Understanding of and application of AI within a contact center environment. Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter. Experience in one or more of the following UI/UX design areas. MacOS experience. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( #J-18808-Ljbffr Apple
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