Benefits:
Employee discounts
Free uniforms
BRAND NEW HOTEL SPARK BY HILTON GARLAND DALLAS EAST
FRIDAYS AND SATURDAYS - Night Shift 11PM - 7AM
Potential to fill in other days as needed and help cover 3-11 if needed.
Job Summary We are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Night Auditor must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Complete Night Audit duties in PEP
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
PEP experience is a plus
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