Job Description

Mid-Market Account Manager (MAM) - Raleigh, NC

Job Summary
The Mid-Market Account Manager (MAM) will be primarily responsible for retaining existing revenue and generating sales uplift revenue in the existing customer base. The MAM will have a quota based on producing new revenue from assigned accounts and/or geographic territory assignments. Additional sales representatives or personnel may be assigned to territories as determined by management or company needs. The MAM will manage daily customer accounts, monitor satisfaction, assist with issue resolution, and pursue additional revenue opportunities.

Duties & Responsibilities

• Pursue additional business with existing customers, primarily small to mid-market enterprises (below ~$10k MRC).
• Use Microsoft Dynamics or other CRM to manage sales opportunities and provide reporting and forecasting.
• Develop proposals using the full suite of Segra/UPN products to win additional business (uplift).
• Responsible for new revenue quota and reducing churn/increasing retention.
• Maintain customer relationships to reduce churn and maintain revenue base.
• Investigate and resolve problems, position additional products within accounts.
• Prepare and deliver effective sales presentations to existing customers.
• Re-term assigned accounts to ensure retention.
• Maintain assigned customer account base.
• Update customer and company contacts, presentations, proposals, and sales records.
• Submit accurate customer contracts using CRM systems for provisioning.
• Coordinate with customers and Sales Engineering to ensure timely product delivery.
• Provide ongoing support to ensure customer satisfaction.

Qualifications

• Education: Degree in sales/marketing or related field, equivalent work experience, or a combination thereof.
• Experience: At least 5+ years of telecommunications or technology sales experience, including products such as core connectivity, extended connectivity, storage, cloud services, and/or security solutions. Previous Enterprise level, ILEC-CLEC, or managed services sales experience preferred. Experience with mid-market and/or major enterprise accounts (sales >~$5 MRC) preferred.
• Key Competencies
  
  • Strong communication skills
  • Time management skills
  • Proficiency in Microsoft Office
  • Prior experience with Microsoft Dynamics preferred
  • Ability to design strategic plans to align Segra/UPN products with customer needs
  • Conduct quarterly account review meetings to ensure provider preference
  • Problem-solving skills to adapt products and services
  • Leverage existing relationships for referrals to prospective companies

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local lawsin employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

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