Job Description
Job Description
Job Title: Inside Sales Coordinator
Reports to: Business Development Manager
Personal Qualities:
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
- Good Judgement and Decision Making
- Excellent Written and Verbal Communication
- Detail-oriented with strong organizational and time management abilities
- Resourceful and quick-thinking Problem Solver
- Serves with Passion
- Engages with Integrity
Responsibilities:
An Inside Sales Coordinator is responsible for supporting the sales team by managing internal sales operations and assisting the Business Development Manager with various tasks to ensure the sales process runs smoothly. This role includes lead management, customer service, data tracking and assisting with product information as well as acting as a liaison between the internal cross-functional teams and customers .
- Act as the first point of contact for customer inquiries, providing product information and guidance.
- Assist the Business Development Manager with follow-up and coordination of sales activities, including lead tracking and customer communications.
- Collaborate with the New Business Development Manager to identify and qualify new sales opportunities.
- Prepare and deliver accurate and timely quotes in coordination with the cost estimator and other team members.
- Maintain and update customer data, communications, and sales activities within the CRM portion of the Global Shop Solutions ERP system.
- Support the development and execution of sales strategies by generating leads and following up on potential opportunities.
- Coordinate with cross-functional teams, including Sales, Engineering, and Production, to ensure customer needs are met.
- Manage order entry and ensure that customer requirements are accurately captured and communicated to relevant teams.
- Provide post-sale support, including addressing customer questions and ensuring satisfaction with delivered products and services.
- Participate in trade shows, webinars, and other events to represent FormFab
Qualification Requirements:
- Bachelor’s degree in business, marketing, or a related field, or equivalent work experience.
- 2+ years of experience in inside sales, customer service, or a related role, preferably in a manufacturing or industrial environment.
- Proficiency in Microsoft Office and CRM software.
- Experience with ERP software is desirable
Compensation
commensurate on experience.
This is not an exhaustive list of duties and should not be construed to imply that these are the only responsibilities of the position. This position description serves to highlight the key elements of the job and allows for the addition of other tasks as deemed appropriate by the acting manager.
Company Description
Industry leading provider of services to the tubing industry including prototype support, low volume manufacturing and tube inspection fixtures.
Industry leading provider of services to the tubing industry including prototype support, low volume manufacturing and tube inspection fixtures.
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