Job Description
Are you ready to be the first smile our guests see?
Join our team as a Front Desk Agent ! We are thrilled to be joining the IHG family, and we are looking for a highly professional, service-driven individual to help us set the standard for exceptional hospitality. If you're organized, great with people, and looking for a role with growth potential, apply today to become a vital part of our new chapter. If you have a passion for hospitality and a knack for organization, we encourage you to apply!
Key Responsibilities
Guest Services: Register and assign rooms to guests, process check-ins/check-outs efficiently, and collect payments methods.
Reservations & Communication: Confirm and manage phone and online reservations using our property management system, HotelKey PMS .
Issue Resolution: Promptly and professionally respond to guest needs, special requests, and complaints, ensuring a high level of guest satisfaction.
Operational Excellence: Maintain accurate records of occupied rooms, guest accounts, and shift activities. Communicate all pertinent guest information and operational updates to designated departments (Housekeeping, Maintenance, next shift, etc.).
Shift Readiness: Arrive promptly to relieve the previous shift agent, ensuring a seamless transition of service.
Cleanliness & Presentation: Ensure the lobby, front desk, and all guest-facing spaces are clean, professional, and well-maintained at all times.
Qualifications & Skills
Experience: Proven experience in customer service, hotel front desk operations, or a highly related field is required .
IHG Experience (Preferred): Experience working at an IHG (InterContinental Hotels Group) property is a significant advantage.
PMS Proficiency: Experience using a Property Management System (PMS) is highly desired; direct experience with HotelKey PMS is a plus.
Adaptability: Ability to be flexible with scheduling to cover various shifts, including occasional need for coverage of other Front Desk Clerks or Night Auditor shifts.
Soft Skills:
Exceptional organizational and multitasking skills.
Ability to quickly build rapport and maintain a professional demeanor with guests and colleagues.
Excellent written and verbal communication skills.
Compensation & Schedule Details
Schedule: Typical schedule is 32 hours per week .
Growth Opportunity: Opportunity to increase hours up to 40-48 hours per week to cover fellow team members' time off or seasonal demands.
Greenville Pelham Inn ---> Converting to the Garner Hotel Greenville. Family and worker oriented hotel in the heart of Pelham Road's restaurant and entertainment district.
Greenville Pelham Inn ---> Converting to the Garner Hotel Greenville. Family and worker oriented hotel in the heart of Pelham Road's restaurant and entertainment district.
...Description Job Description We are seeking a skilled and versatile Temporary Marketing Specialist to support our marketing automation efforts, social media strategy, light design work, and digital asset organization. This role is ideal for a detail-oriented marketer with...
Overview: HealthPro Heritage has Full-Time Certified Occupational Therapy Assistant (COTA) AND Per Diem COTA Opportunities in Byron, IL. Expand your skillset in the beautiful Rehab Center working with both long-term & outpatient rehab settings. Join a 5 Star CMS Rated...
We are looking for a Game Developer.Responsibilities Turn ideas, mechanics, and mood boards into living, breathing worlds. Build, test, and optimize game systems, mechanics, and tools. Using Unity, Unreal Engine, or custom engines. Collaborate cross-functionally...
...Senior Estimator $140,000 - $160,000 + Bonus + Covered Travel Expenses + National Work + Remote Work About the Role As a Senior Building Automation Estimator , you will be responsible for preparing contract proposal estimates for building automation and control...
...beneficial AI systems. About the role As Anthropic's first Marketing hire in Japan, you will be responsible for establishing and... ..., some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully...