Job Description

Job Description

Job Description

JOB TITLE: Host(ess)

REPORTS TO : Dept.200 Manager

WAGE/SALARY RANGE: Part Time - $16.35 + Pooled Tips - Morning and Night shifts

JOB SUMMARY : Greet and seat Guests in a friendly and proficient manner remembering SERVICE is our Business. You will create a first and lasting impression.

NOTE: All hosts must be trained to bus tables before they are to begin training as a host. Can discuss further.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Greets Guests in a friendly, informative and hospitable manner.
2. Evaluates all dining areas as to seating availability and service efficiency.
3. Rotates and coordinates the seating of sections for optimal service.
4. Escorts Guests to tables and hands them menus.
5. Assists and/or directs bussing staff to clear tables and carpet sweep floors.
6. Advise and encourage bussers to maintain eye contact with Host(ess) for clearing and seating help
7. Sets tables w/ placemats, napkins and highchairs when needed.
8. Collects menus from drop off points
9. Refolds menus properly, sorts through for ripped or stained menus, cleans menus when needed
10. Assists cashier as needed.
11. May direct Guest questions and/or complaints to Store Supervisor.
12. Checks that all tables are clean and properly set.
13. Checks that chairs are wiped and floors around tables are clean.
14. May assist Servers with drinks, Take-out personnel with opening chores.
15. Performs other related duties and assignments as requested by the Store Supervisor

JOB GOAL SUMMARY : Ensures a smooth steady flow of Guests to their tables by "reading" the dining areas and efficiently seating people where they'll get prompt attention and excellent service.

JOB QUALIFICATIONS:

Reading skills required for side work and seating chart

Memorization is necessary

Verbal skills necessary to interact with Guests and co-workers

Computer skills helpful, will train

Requires cooperative attitude and teamwork

Requires ability to maintain pleasant and positive disposition

Requires neatness and cleanliness

Must be able to work holidays and weekends

Must be 16 years or older

Experience helpful, will train

PHYSICAL REQUIREMENTS:

Must reach, bend, stoop, wipe and push

Balances and carries trays weighing up to 25 pounds

Walks with awareness and stands ERECT during entire shift

Must be able to move quickly

Hazards include, but are not limited to slipping, tripping, falls, burns and cuts.

EQUIPMENT USED:

Carpet Sweeper

Computerized Register

Knives

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