Front Desk Phone Operator Job at Massachusetts Staffing, Massachusetts

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  • Massachusetts Staffing
  • Massachusetts

Job Description

Front Office Operator - Full-Time, Seasonal (Second Shift)

Shift Information: This is a Full-Time Seasonal position on Second Shift. Weekend and holiday availability is required.

Position Summary: The Front Office at Jiminy Peak, located in the Country Inn, serves as "Customer Service Central" for the entire resort. As a Front Office Operator, youll play a key role in delivering exceptional service to every guest. This position requires a friendly, professional demeanor and a strong understanding of Jiminy Peaks amenities, services, and activities. Youll be the first point of contact for many guests - whether by phone or in person - ensuring every interaction reflects the warm and welcoming spirit of the resort.

Key Responsibilities:

  • Guest Communication: Answer all incoming calls promptly and professionally, using proper greetings and phone etiquette.
  • Call Management: Route incoming calls to the appropriate departments using the Mitel Contact Client system.
  • Dispatch Services: Coordinate and dispatch bell staff, housekeeping, shuttle, and maintenance teams in response to guest requests, ensuring timely follow-up.
  • Work Orders: Log and track maintenance requests using the SMS HOST Work Order system.
  • Information Resource: Provide accurate information about the resort, mountain services, and local area using internal resources such as the dispatch report, brochures, website, and ski report.
  • Concierge Support: Offer guests driving directions, resort details, and assistance with special requests.
  • Event Awareness: Stay informed about on-site events and group activities by reviewing the function book and Banquet Event Orders (BEOs).
  • Guest Engagement: Respond to online guest inquiries through the customer engagement messaging platform, following up to ensure satisfaction.
  • Additional Duties: Perform other tasks and provide assistance as directed by management.

Qualifications:

  • Must be 18 years of age or older.
  • Must be available to work weekends and holidays.
  • Strong computer and typing skills required.
  • Experience with multi-line phone systems preferred but not required.
  • Must be customer service oriented with a clear, friendly, and professional phone presence.

JOB CODE: 4120-210

Job Tags

Full time, Seasonal work, Local area, Shift work, Weekend work, Afternoon shift,

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