Job Description

Your Work Matters. Your Voice Counts. Your Journey Starts Here. Are you interested in joining a dynamic team? Are you a continuous learner who thrives in a collaborative environment? Are you interested in joining a team where your work truly matters? Step into a role where you'll make a real impact-join us as a Client Services Consultant II at MetLife, one of Fortune's top 25 best places to work. Here, you'll be at the heart of delivering exceptional service to National Account clients (5,000+ lives), shaping their experience and exceeding their expectations. As a Client Services Consultant II, you'll: * Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients. * Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings. * Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives. * Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction. * Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports. * Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts. * Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance. * Stay Ahead: Keep up with industry trends, competitor products, and legal developments. * Master the Details: Apply analytical skills to MetLife's group products, services, and systems. What You Bring (Required Qualifications): * 3+ years of insurance/account management/client service experience * Passion for client service and continuous learning * Excellent organizational, interpersonal, and communication skills * Ability to work autonomously, prioritize, and remain flexible * General understanding of employee benefits * Proficiency with Microsoft Office, Teams, and Webex * Self-motivation and proactive personal development * Willingness to travel (10%) * High School Diploma or equivalent (bachelor's degree preferred) * Experience with Disability products and project management preferred What You'll Experience: * A culture of support, collaboration, and purpose. * Opportunities to grow, learn, and advance your career. * Recognition for your impact and achievements. * A team that celebrates you and your contributions. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Job Tags

Contract work, Work at office, Flexible hours,

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