Job Description

Job Description

Are you experienced in stellar customer service and have exposure to the automotive industry? Our client provides payment plans for customers purchasing vehicle service contracts from car dealers across the U.S. and Canada. We are looking for someone who will go above and beyond to delight our customers and dealers by empathizing with their unique situations and communicating clearly, both verbally and in writing. This person will effectively and calmly diffuse difficult situations, consistently demonstrate attention to detail, and strive to improve our internal processes. 2-3 years of similar call center/customer support experience (ideally in Automotive or Finance) & Fluency in French is preferred.

This is a full time, in-office role, Monday through Friday. If you're ready to contribute to a dedicated team and enhance customer experiences, we'd love to hear from you!

RESPONSIBILITIES:

• Handle customer calls regarding general inquiries, invoices, payments, and other questions.
• Use the company's web system to identify, research, and resolve customer issues.
• Promptly process new business and manage one or more administrator accounts.
• Collaborate with the team to meet mid-month and end-of-month deadlines.
• Establish and maintain strong relationships with administrators and dealers through effective communication.

QUALIFICATIONS:

• MUST HAVE: 2-3 years of experience in a call center/customer support position. Automotive/Finance industry preferred (during school or post-grad).
• Fluency in speaking and writing French highly preferred
• Polished, professional, and motivated
• Great organization and written/verbal communication abilities to solve inter-departmental problems.
• Patient and self-motivated, can work and explain financial information to customers

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