Job Description

Job Description

• Key technologies: admin skills, Microsoft Suite, skills to learn proprietary, office setting skills
• Nice to haves: claims experience is very relevant. Member eligibility exp. Not outward-facing.

• Perform office operations including; filing, organizing, copying, scanning, answering phones, and distributing materials.
• Organize, file, compile and distribute correspondence and other documents alphabetically, numerically, or by other prescribed method.
• Consult and coordinate with others to generate, assemble, and update correspondence, departmental files, systems, manuals, logs, materials and or packets.
• Provide general guidance and assistance to internal and external customer inquiries via telephone, written communication and/or in person.
• Assist departmental staff, as assigned, with clerical and administrative tasks and projects.
• Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals.
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Perform all other duties as assigned.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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